FAQs

Shipping

  • We do our best to get orders out as soon as possible, and most orders ship within three business days. Once your order has shipped, you’ll receive an email with a tracking number.

  • Once your order leaves our workshop, we can't guarantee an exact delivery date. However, most domestic orders arrive within 3–7 business days after leaving our facility. International orders typically take 8-21 days for delivery, but sometimes can take longer. You can track your shipment using the tracking number provided via email. Please note that all delivery estimates are generated by the shipping carrier.

  • If your order has not shipped yet, we should be able to change your shipping address. Reach out to service@retrospekt.com and we can update this information for you.

  • It can sometimes take up to 24 hours for tracking information to update. Your package may also be ready to go, but not yet picked up by our mail carrier. Keep checking your tracking link for the latest updates.

  • Please contact us at service@retrospekt.com as soon as possible for further assistance.

International Shipping

  • We’re happy to service customers around the world, and we are able to ship most items internationally. We currently ship to the following countries: Australia, Austria, Belgium, Brazil, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam. Please note this list is subject to change at any time without notice.

    If you get to the checkout page and there are no shipping options available, we are unable to ship to the address you’ve entered.

  • Right now, we’re unable to ship the following items outside of the U.S.:

    • Turntables
    • CD players and radios (Only applies to non-portable, tabletop units)
    • Vintage refurbished boomboxes
    • Speakers
    • TVs
    • Oversized clocks
    • iPods
    • Polaroid Color 600 Instant Film Five Packs
    • Any vintage refurbished products containing lithium batteries

  • International orders may be subject to import duties placed on a package by the receiving country. This is determined on a country-by-country basis at the time it arrives in that country. Retrospekt has no prior knowledge if a package will or will not be subject to an import duty by the receiving country, nor do we know what the cost will be if assigned. For more information about our international shipping policies, head over to our Shipping & Returns page.

Orders & Payments

  • We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, Google Pay, Venmo and Meta Pay. All transactions are secure and encrypted.

  • Gift cards are redeemed by entering the 16-digit gift card number at checkout in the "Discount code or gift card" section. You'll receive this gift card number via email after the gift card has been purchased. If you have trouble finding your gift card check your spam folder for the email, or reach out to service@retrospekt.com for assistance. 

  • Unfortunately, new items cannot be added to existing orders. However, we may be able to package multiple orders in the same package if the order has not yet been packaged. Feel free to reach out to us to coordinate this! Contact service@retrospekt.com.

  • We are able to cancel most orders as long as we’re notified before they have shipped out. After an item leaves our hands, we can no longer cancel the order.

    If you need to make changes to your order, contact us at service@retrospekt.com. In some cases, we may need to cancel your original order and have you place a new one.