Shipping & Returns
Expect a tracking number within two business days. We are obsessive packagers. Receiving thousands of parcels over the years has taught us what it takes to get your item to your door in the same condition it left ours. Contact us ASAP if something isn't looking right upon delivery.
Incorrect Shipping Information / Undeliverable Items
Buyers are responsible for providing accurate and deliverable shipping addresses. Buyers are responsible for any additional charges for merchandise that is returned to Retrospekt due to incorrect shipping information. Charges include: duty charges for international deliveries, or re-shipping merchandise to correct address. If the buyer decides he/she no longer wants the product due to an undeliverable address, he/she can request a refund. Refunds will be issued once Retrospekt has received the returned merchandise, buyer will not be refunded for shipping, re-stocking fees may apply.
Returns and Exchanges
Any functional and cosmetic issues should be addressed within 14 days of receiving your package. After 14 days, we cannot accept returns. Feel free to contact firstname.lastname@example.org if you are experiencing issues after this 14 day window, we have a team of tool-happy technicians with lighting speed turnaround times.
If you wish to return your item in this 14 day window due to buyer’s remorse, you will be subject to a 5% re-stocking fee.
Items must be shipped back within 30 days of delivery.