Attention! - COVID Impact on Shipping Timelines
We are processing and shipping out orders as quickly as possible. However, we unfortunately have no control over shipping times or other shipping logistics once an item leaves our facility. All dates provided by Retrospekt are only projections received from the shipping company and ultimately at the mercy of USPS, UPS, FedEx and DHL. While these companies are reputable and regarded as industry leaders, they are under increasing strain due to personnel issues and the massive influx of delivery requests due to COVID-19. This is causing shipping delays that have been seen nationally and internationally across all industries. Actual delivery dates may vary without warning from the projected dates they initially supply. The individual tracking number received in your shipping confirmation email may provide more information on the current location of your package. All tracking data about your package is provided by the shipping service.
We ship free to locations within the contiguous US. Our standard shipping process means most orders are delivered within 3-7 business days, once shipped.
Expect a tracking number within two business days. We are obsessive packagers. Receiving thousands of parcels over the years has taught us what it takes to get your item to your door in the same condition it left ours. Contact us ASAP if something isn't looking right upon delivery.
Please note: We cannot guarantee alternate methods of shipping unless arranged and confirmed prior to order. If your order requires special attention please contact email@example.com prior to ordering. We are available Monday - Friday from 8:00-4:00 CT, and do our best to respond within 24 hours.
We are happy to service customers from around the world, however our international buyers should to be aware of a few things that may result in additional costs before ordering:
- Shipping for international orders will be calculated at checkout and is paid for by the customer. Delivery times vary by location. All estimated delivery times are provided by the shipping service used and are only a projection. For locations outside the US, local government regulations and checks may add unspecified delays to the delivery process.
- International orders may also be subject to import duties placed on a package by the receiving country. This is determined on a country-by-country basis at the time it arrives in that country. Retrospekt has no prior knowledge if a package will or will not be subject to an import duty by the receiving country, nor do we know what the cost will be if assigned. International customers should be aware that these duties present the potential for an additional cost that they must pay in full to their country's customs department in order to receive their package. Packages returned to us because of a customer's failure or refusal to pay an import duty will be treated in accordance to Retrospekt’s existing return policy.
Products Unavailable for International Shipping
We offer international shipping on most of our items, but because of varying factors—including supplier and government regulations—we may be unable to ship certain products to certain locations. If a product is unavailable in your location, you will be unable to select a shipping method for it during checkout.
Currently we are unable to ship the following items outside of the US:
- CD players and radios (Only applies to non-portable, desktop units)
Incorrect Shipping Information / Undeliverable Items
Buyers are responsible for providing accurate and deliverable shipping addresses. Buyers are responsible for any additional charges for merchandise that is returned to Retrospekt due to incorrect shipping information. Charges include: duty charges for international deliveries, or re-shipping merchandise to correct address. If the buyer decides he/she no longer wants the product due to an undeliverable address, he/she can request a refund. Refunds will be issued once Retrospekt has received the returned merchandise, buyer will not be refunded for shipping, re-stocking fees may apply.
Retrospekt is not responsible for packages after they have been delivered to the shipping address provided by the buyer at time of purchase. This includes issues after delivery such as theft of unattended packages, damage, etc.
Returns and Exchanges
We value transparency and honesty, and try to make our listings as clear as possible. If you feel like your item is not working (or looking!) as described, shoot us a message so we can help you troubleshoot and remedy the issue.
Any functional and cosmetic issues should be addressed within 14 days of receiving your package. After 14 days, we cannot accept returns. Feel free to contact firstname.lastname@example.org if you are experiencing issues after this 14 day window, we have a team of tool-happy technicians with lightning speed turnaround times.
If you wish to return your item in this 14 day window due to buyer’s remorse, you will be subject to a 5% re-stocking fee.
Items must be shipped back within 30 days of delivery.
Once removed from its original packaging, we cannot accept returns of the following:
- All instant and roll film
- Disposable cameras
- Koss headphones
- New cassettes and vinyl
Worn and laundered apparel is non refundable.
Gift cards are non refundable and have no cash value.
Return Policy for Vintage Watches
We take pride in providing honest and accurate descriptions for all of our curated timepieces. We display numerous high-resolution photographs of each timepiece. We also strongly encourage you to contact us if you require any additional details, descriptions or photographs before making a purchase decision. Please treat your decision to purchase as a final sale. Any requests for a return will be granted solely at our discretion and only for extenuating circumstances. Buyers must contact us within three (3) days after the date of delivery for a return authorization. If granted, the return must be shipped fully insured with return postage paid by the buyer. If granted, the original purchase price, minus a 10% restocking fee, will be refunded. A refund will be issued ONLY if the watch arrives in the same condition, and with all accessories, as initially shipped. Refunds cannot be provided for watches returned without prior authorization. All international sales are FINAL.
Reviving, servicing and using vintage electronic devices is a unique and magical experience that can sometimes require a little bit of specialized know-how. How to get optimal results from certain retro formats may no longer be the common knowledge it once was. Think about helping your grandparents with their first cellphone — things probably could have been reversed the first time you held a vinyl record.
Don’t worry, you don’t have to know it all up front, we’re here to walk you through things. Sometimes a device isn’t broken, there’s just a trick to using it. That’s not to say it’s always operator error — shipping or simply the unknowable effects of age can also play a role in creating issues. For these reasons, our customer service team may initially respond to service, warranty and return claims with questions and advice intended to help troubleshoot your specific issues with the goal of returning your device to working order as soon as possible (without having to wait on shipping things back and forth).
Retrospekt Refurbished Guarantee
We want to take the uncertainty out of buying retro tech and give you a product that goes the distance, which is why we provide you with the Retrospekt Refurbished Guarantee, a 90-day limited warranty that covers devices made, refurbished and/or serviced by Retrospekt.