Shipping & Returns
We ship free to locations within the US. Our standard shipping process means most orders are delivery within 3-7 business days, once shipped.
Expect a tracking number within two business days. We are obsessive packagers. Receiving thousands of parcels over the years has taught us what it takes to get your item to your door in the same condition it left ours. Contact us ASAP if something isn't looking right upon delivery.
Please note: We cannot guarantee alternate methods of shipping unless arranged and confirmed prior to order. If your order requires special attention please contact firstname.lastname@example.org prior to ordering. We are available Monday - Friday from 8:00-4:00 CT, and do our best to respond within 24 hours.
We are happy to service customers from around the world. Shipping for international orders will be calculated at checkout. Delivery times vary by location.
Incorrect Shipping Information / Undeliverable Items
Buyers are responsible for providing accurate and deliverable shipping addresses. Buyers are responsible for any additional charges for merchandise that is returned to Retrospekt due to incorrect shipping information. Charges include: duty charges for international deliveries, or re-shipping merchandise to correct address. If the buyer decides he/she no longer wants the product due to an undeliverable address, he/she can request a refund. Refunds will be issued once Retrospekt has received the returned merchandise, buyer will not be refunded for shipping, re-stocking fees may apply.
Returns and Exchanges
We value transparency and honesty, and try to make our listings as clear as possible. If you feel like your item is not working (or looking!) as described, shoot us a message so we can help you troubleshoot and remedy the issue.
Any functional and cosmetic issues should be addressed within 14 days of receiving your package. After 14 days, we cannot accept returns. Feel free to contact email@example.com if you are experiencing issues after this 14 day window, we have a team of tool-happy technicians with lightning speed turnaround times.
If you wish to return your item in this 14 day window due to buyer’s remorse, you will be subject to a 5% re-stocking fee.
Items must be shipped back within 30 days of delivery.
We want to take the uncertainty out of buying retro tech and provide you with a product that goes the distance, which is why we have a 90-day limited warranty that covers products made, refurbished and/or serviced by Retrospekt.