A note on shipping timelines:

We experience a high volume of orders during the holidays which may result in extended handling times.

Retrospekt has no control over shipping times or other shipping logistics once an item leaves our facility. All dates provided by Retrospekt are only projections received from the shipping company and ultimately at the mercy of USPS, UPS, FedEx and DHL. While these companies are reputable and regarded as industry leaders, actual delivery dates may vary without warning from the projected dates they initially supply. The individual tracking number received in your shipping confirmation email may provide more information on the current location of your package. All tracking data about your package is provided by the shipping service.

Shipping

Expect a tracking number within three business days, except in the case of a preordered product. These will ship at a later date, which will be indicated on the product listing. 

We are obsessive packagers. Receiving thousands of parcels over the years has taught us what it takes to get your item to your door in the same condition it left ours. Contact us ASAP if something isn't looking right upon delivery. 

Unfortunately, once an item leaves our facility we have no control over shipping times and logistics. All projected delivery dates are provided directly by the shipping carrier and are only estimations.

Please note: We cannot guarantee alternate methods of shipping unless arranged and confirmed prior to order. If your order requires special attention please contact service@retrospekt.com prior to ordering. We are available Monday - Friday from 8:00-4:00 CT and are usually able to respond within one business day. Not all items are eligible for same-day expedited shipping; please contact our customer service team with all requests for same-day shipping. Requests for same-day shipping must be made before 12:00 PM CT.

Services:

Items purchased in the same order as a repair service will ship separately.

Incorrect Shipping Information / Undeliverable Items

Buyers are responsible for providing accurate and deliverable shipping information. Buyers are responsible for any additional charges for merchandise that is returned to Retrospekt due to incorrect shipping information, inability to properly receive shipments at the provided address, or failure to pick up shipments that are held by the carrier. Charges include: duty charges for international deliveries, or re-shipping merchandise to correct address. If the buyer decides he/she no longer wants the product due to an undeliverable address, he/she can request a refund. Refunds will be issued once Retrospekt has received the returned merchandise, buyer will not be refunded for incurred shipping costs, re-stocking fees may apply.

If an undeliverable item is returned to Retrospekt we will reach out in an attempt to successfully deliver the package. If we do not receive a response within 14 days to correct the delivery information and/or pay any additional costs associated with the subsequent delivery, the order will be refunded, minus our original shipping and handling costs for the undeliverable shipment. Re-stocking fees may apply.

Retrospekt is not responsible for packages after the tracking information provided by the shipping carrier indicates they have been delivered to the shipping address provided by the buyer at time of purchase. This includes issues after delivery such as theft of unattended packages, damage, etc.

In the event a package is lost, stolen or damaged in transit, you may be asked to provide additional information to facilitate a resolution.

PO Boxes

Retrospekt uses a variety of carriers to get your items safely to the address specified. Since PO Boxes require the use of USPS for shipping, Retrospekt reserves the right to request additional shipping charges to PO Box addresses. Customers can provide Retrospekt with a non-PO Box address, pay for the additional charges for PO Box deliveries, or simply have their orders canceled and refunded.

International Shipping

We’re happy to service customers around the world, and we are able to ship most items internationally. We currently ship to the following countries: Australia, Austria, Belgium, Brazil, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam. Please note this list is subject to change at any time without notice. If you get to the checkout page and there are no shipping options available, we are unable to ship to the address you’ve entered. 

International buyers should be aware of a few things that may result in additional costs before ordering: 

• Shipping for international orders will be calculated at checkout and is paid for by the customer. Delivery times vary by location. All estimated delivery times are provided by the shipping service used and are only a projection. For locations outside the US, local government regulations and checks may add unspecified delays to the delivery process.
• International orders may also be subject to import duties placed on a package by the receiving country. This is determined on a country-by-country basis at the time it arrives in that country. Retrospekt has no prior knowledge if a package will or will not be subject to an import duty by the receiving country, nor do we know what the cost will be if assigned. International customers should be aware that these duties present the potential for an additional cost that they must pay in full to their country's customs department in order to receive their package. Packages returned to us because of a customer's failure or refusal to pay an import duty will be treated in accordance to Retrospekt’s existing return policy.

The United States Postal Service requires that all addresses are entered in a combination of Roman letters and Arabic numerals. Addresses using any other character sets may not reach their final destination. Any shipping fees incurred by packages returned due to incorrect addresses may not be refunded.

Products Unavailable for International Shipping

We offer international shipping on most of our items, but because of varying factors—including supplier and government regulations—we may be unable to ship certain products to certain locations. If a product is unavailable in your location, you will be unable to select a shipping method for it during checkout.

Currently we are unable to ship the following items outside of the US:

• Turntables
• CD players and radios (Only applies to non-portable, desktop units)
• Vintage refurbished boomboxes
• Speakers
• TVs
• Oversized clocks
• iPods
• All Fujifilm film
• Polaroid Color 600 Instant Film Five Packs
• Any vintage refurbished products containing lithium batteries

Local Pickup

Local pickup orders will be available at our location in Milwaukee, Wisconsin (USA) for 5 days. If an order is not picked up within 5 days it will be refunded. Please note that this does not apply to film processing: film processing orders will not be cancelled or refunded. 

We cannot ship orders once they've been placed as "Local Pickup." However, you can place a new order for the same product(s) and select shipping at checkout. Please contact customer service and provide the order numbers from your original order you'd like cancelled and your new order you'd like shipped. We will then be able to cancel and refund your original, local-pickup order.

Please note that returns must be made within 14 days of the item being marked as available for pickup. The customer will be notified via email when the item is available for pickup.

Fraud-related Order Cancellations 

In order to protect the personal data of both our customers and the general public, our e-commerce platform uses an automated system for preventing fraudulent use of payment credentials. If our system classifies an order as being a high-fraud risk it may cancel it automatically. An order may be classified as such for a variety of reasons, and the system may or may not provide you with an error at time of checkout. In these cases, Retrospekt may contact you requesting additional information (we will only contact you from service@retrospekt.com). If you are unable to checkout, or have received notification after placing your order that it has been cancelled due to fraud, please contact us.

We apologize for any inconvenience this may cause, however, such a system is also essential for maintaining your financial security.

Sending Items for Services

When purchasing a repair or film processing service, the item must be shipped to Retrospekt using our prepaid label (if in the US) within 28 days. After 28 days, Retrospekt reserves the right to cancel and refund the order less the cost of the shipping label. The prepaid labels expire after 28 days and are non-refundable. 

Returns

We value transparency and honesty, and try to make our listings as clear as possible. If you feel like your item is not working (or looking!) as described, shoot us a message so we can help you troubleshoot and remedy the issue.

Items can be returned within 30 days of the date it is shipped from Retrospekt. If you wish to make a return, you must initiate contact within this 30 day window. Once the return is approved, items must be shipped back to Retrospekt within 14 days. Return shipping costs are deducted from your refund total, and all returns are subject to a 5% restocking fee. 

To initiate a return, start a return here or contact service@retrospekt.com. To ensure your refund is processed correctly, all returns must be authorized by our customer service team before they are sent back. All returns must be shipped back within 14 days of receiving authorization from Retrospekt.

Once your return arrives at Retrospekt, please allow up to 14 days to see the refund appear on your original payment method.

Defective Items

Any functional and/or cosmetic defects should be addressed within 14 days of receiving your package. Please include as much information as possible about the nature of your problem. Our customer service team may ask you for more information about the nature of your issue in an attempt to troubleshoot and/or provide you with a successful resolution.

If you are experiencing issues after the first 14 days, still let us know! We have a team of tool-happy technicians with lightning speed turnaround times.

Return Condition 

All items must be in new or unused condition, with original packaging and all parts and components intact and included. Opened items returned in less-than-resellable condition will be subject to an increased restocking fee.

Once its original retail packaging has been opened (or attached tags removed), we cannot accept returns of the following:

- All instant and roll film
- Disposable cameras
- Koss headphones
- New cassettes, CDs and vinyl
- Vintage novelty film cameras
- Worn and/or laundered apparel
- Replacement skins on Polaroid folding cameras (once applied to camera)

Products listed above must be completely sealed in order to be eligible for a refund. Items that are non-refundable once opened will not be sent back to the customer if the customer returns them to Retrospekt and they are rejected for refund upon arrival at our location.

Gift cards are non refundable and have no cash value.

Bonus/Free Items

Occasionally Retrospekt has promotions in which an item is provided for meeting a certain spending threshold. In the case a return needs to be made on such an order, the bonus/free item must also be returned to get a full refund. If that item is not included in the return, the order will be refunded less the value of the item as listed on the site. 

Return Policy for Vintage Watches

We take pride in providing honest and accurate descriptions for all of our curated timepieces. We display numerous high-resolution photographs of each timepiece. We also strongly encourage you to contact us if you require any additional details, descriptions or photographs before making a purchase decision. Please treat your decision to purchase as a final sale. Any requests for a return will be granted solely at our discretion and only for extenuating circumstances. Buyers must contact us within three (3) days after the date of delivery for a return authorization. If granted, the return must be shipped fully insured with return postage paid by the buyer. If granted, the original purchase price, minus a 10% restocking fee, will be refunded. A refund will be issued ONLY if the watch arrives in the same condition, and with all accessories, as initially shipped. Refunds cannot be provided for watches returned without prior authorization. All international sales are FINAL.

Final Sale

Learn more about our Final Sale policies here. 

Troubleshooting

Reviving, servicing and using vintage electronic devices is a unique and magical experience that can sometimes require a little bit of specialized know-how. How to get optimal results from certain retro formats may no longer be the common knowledge it once was. Think about helping your grandparents with their first cellphone — things probably could have been reversed the first time you held a vinyl record.

Don’t worry, you don’t have to know it all up front, we’re here to walk you through things. Sometimes a device isn’t broken, there’s just a trick to using it. That’s not to say it’s always operator error — shipping or simply the unknowable effects of age can also play a role in creating issues. For these reasons, our customer service team may initially respond to service, warranty and return claims with questions and advice intended to help troubleshoot your specific issues with the goal of returning your device to working order as soon as possible (without having to wait on shipping things back and forth).

Retrospekt Refurbished Guarantee

We want to take the uncertainty out of buying retro tech and give you a product that goes the distance, which is why we provide you with the Retrospekt Refurbished Guarantee, a 90-day limited warranty that covers devices made, refurbished and/or serviced by Retrospekt.