Retrospekt Refurbished Guarantee (90-day Limited Warranty)
We want to take the uncertainty out of buying retro tech and give you a product that goes the distance. Devices made or refurbished by Retrospekt, as well as refurbishment and repair services we perform on customer devices, are warranted to the original purchaser to be free from defects in workmanship for a period of 90 days from the date the item was delivered (determined via tracking).
During the warranty period, we'll repair or replace defective parts at no cost to you. Shipping charges are covered by Retrospekt for customers in the United States. Beginning on the date the warranty-repaired item is delivered to the return address (determined via tracking), we will extend the warranty for 14 more days. After those 14 days, or after the original 90 day warranty has passed (whichever comes last), any subsequent repairs will be offered at an additional cost.
This warranty does not apply to accessories, film, media, vintage wristwatches or games. New items (i.e. not refurbished by Retrospekt) from third-party suppliers are not covered under this warranty. If you experience an issue outside of our 14-day return window, please contact the manufacturer for their specific warranty information. If you are unsure of the manufacturer please check the original packaging. While we do not provide a warranty on such items, contact us if you are unable to find or connect with the original manufacturer and we will do our best to help get in contact with them.
If you are experiencing a product defect we're sorry to hear it — but we're happy to help! Please contact us at firstname.lastname@example.org with your order number and a brief summary of the issue to begin the warranty troubleshooting and repair process.
The Long Version
For vintage devices refurbished by Retrospekt, and for repair services sold through, and performed by, Retrospekt.
By purchasing a Retrospekt refurbished product or device or a refurbishment service performed by Retrospekt (the “Product”), you agree to be bound by the terms of the Retrospekt 90-day limited warranty (the “Warranty”) as set out below.
Do not use your product until you have read the terms of this limited Warranty. If you do not agree to the terms of this limited Warranty, do not use the product and return it within the fourteen (14) days (in accordance to Retrosepkt’s standard return policy) from the date of delivery for refund to (i) Retrospekt in the case you bought the Product directly through Retrospekt or (ii) the retailer where you purchased it in the case you bought through an authorized Retrospekt reseller.
This warranty may be transferable with pre-approval. Contact email@example.com if you plan to transfer the ownership of your item to another individual. Transfer of warranty does not affect its 90-day scope.
What the Warranty Covers
Products stated to be refurbished by Retrospekt, and refurbishment services performed on customer devices by Retrospekt, are warranted to the original purchaser to be free from defects in workmanship for a period of ninety (90) days from the date the item was delivered (determined via tracking).
Retrospekt's Response to Warranty Claim
During the warranty period, Retrospekt shall repair or replace defective parts at no cost to the customer. Shipping charges are covered by Retrospekt for customers in the United States. On the date the warranty-repaired item is delivered to the return address (determined via tracking), Retrospekt will extend the original warranty for 14 additional days. After these 14 days have passed or after the original 90 day warranty has passed (whichever comes last) the warranty will be void and subsequent repairs will be at the cost of the customer.
When a Product or any of its parts are replaced, any item or parts issued as replacements become the property of the customer and the replaced Product or parts becomes the property of Retrospekt.
If Retrospekt deems a Product is unable to be serviced under warranty, Retrospekt's customer service team will, at its sole discretion, offer a comparable replacement or refund for the product or service.
Making a Claim
To start a claim under warranty, first contact Retrospekt's customer service (firstname.lastname@example.org). Retrospekt may require proof of purchase details (e.g. the order number or receipt), and may begin the troubleshooting process via email or phone in an attempt to diagnose potential issues and provide simple fixes able to be carried out by the customer quickly without having to send in the Product. Once sufficient information is collected, Retrospekt's customer service team will provide the necessary details for obtaining warranty service by mail.
In returning the Product, the Product must be delivered in either its original packaging or packaging affording an equal degree of protection. Once a warranty repair has been approved, the item in question must be returned to Retrospekt within 28 days, unless otherwise noted by Retrospekt's customer service team.
Retrospekt will not be responsible for any loss or damage incurred in transit or otherwise in connection with the return of the Product to Retrospekt, nor will Retrospekt be responsible for any additional items included in the package but not originally part of the Product.
Important: Do not attempt to open the Product or remove any protective caps attached to the Product. Opening the Product or removing protective caps may cause damage that is not covered by this limited Warranty. Evidence that a customer attempted to perform repairs without instruction from Retrospekt on a Product may void the warranty. Only Retrospekt should perform service on the Product.
What This Warranty Does Not Cover
The warranty does not cover defects or damage due to alteration, accident, or misuse beyond the control of Retrospekt. Defects or damage resulting from misuse, abuse, or negligence will void this warranty. This warranty does not cover cosmetic wear inherent to a refurbished vintage item, nor wear resulting from subsequent usage by the customer during, or outside of, the warranty period.
This limited Warranty does not apply to any non-Retrospekt-branded products (except for devices refurbished by Retrospekt), new or used products from a third-party, any software, cables, straps, protective cases, batteries, or any used hardware products. This does not affect rights under applicable consumer law.
Vintage watches are not covered by this warranty, as they are serviced and restored by a third-party.
This limited Warranty does not apply: (a) to consumable parts, such as films, batteries, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches or dents unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product; (d) to damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration; (e) to damage caused by fire, earthquake, electrical power problems, theft, or other external cause; (f) to damage caused by operating the Product outside Retrospekt's published guidelines and/or with incompatible accessories or a third party device; (g) to damage caused by service performed by anyone who is not authorized by Retrospekt; (h) to a Product that has been modified to alter functionality or capability without the written permission of Retrospekt; (i) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product; (j) to damages or defects due to a failure to follow operating or maintenance instructions or due to services performed by anyone other than Retrospekt; (k) if any Retrospekt serial number has been removed or defaced from the Product; (l) to damage caused as a result of improper transportation or packing/packaging when returning the Product; or (m) if Retrospekt receives information from relevant public authorities that the product has been stolen or proof of purchase cannot be presented.
This limited Warranty does not apply to any Product purchased from a retailer located outside the U.S. or Canada.
Warranty Limitations Subject to Consumer Law
To the extent permitted by law, this limited Warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. Retrospekt disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. Retrospekt's maximum liability is limited to the purchase price you paid for the Product. In so far as such warranties cannot be disclaimed, Retrospekt limits the duration and remedies of such warranties to the duration of this express limited Warranty. Some states do not allow limitations on how long an implied warranty may last, in which case the limitation described above may not apply.
Limitation of Liability
Except as provided in this limited Warranty and to the maximum extent permitted by law, Retrospekt is not responsible for direct, indirect, special, incidental, consequential, exemplary, or punitive damages resulting from any breach of warranty or condition, or under any other legal theory, including, but not limited to, overhead expenses, loss of use, loss of revenue, loss of actual or anticipated profits, loss of the use of money, loss of anticipated savings, loss of business, loss of opportunity, loss of productivity, loss of goodwill, loss of reputation, or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property.
The foregoing shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions.
Some states do not allow the exclusion or limitation of incidental or consequential damages, in which case the above limitation or exclusion may not apply.
How Consumer Law Relates to This Limited Warranty
This limited Warranty gives specific legal rights, in addition to other rights that may vary from state to state.
If any term of this limited Warranty is held to be illegal, void, or unenforceable, the legality, validity, or enforceability of the remaining terms shall not be affected or impaired. This limited Warranty is governed by and construed under the laws of the country in which the Product purchase took place. Retrospekt or its successor in title is the warrantor under this limited Warranty.
Retrospekt reserves the right to amend or change this policy over time as necessary.
Purchases to Canada
This limited Warranty is subject to the applicable provisions of Canadian consumer protection laws that cannot be derogated from by private agreement or which may prohibit the application of any provision or stipulation herein. To the extent that any stipulation or provision is so prohibited it: (i) shall be construed as if it had been omitted from this limited Warranty; (ii) will not affect the legality, validity, or enforceability of that provision in any other jurisdiction; and (iii) the remaining terms and provisions of this limited Warranty shall remain in full force and effect.
This limited Warranty is the currently applicable version, 1 February 2021.